Island N, which is directly to Gate 16 of the departures hall, is for the ticket desks and service counters of different airlines. Airlines that provide ticket services as well as other services there include China Southern, Air China, China Eastern, Hainan Airlines, Sichuan Airlines, Shenzhen Airlines, Xiamen Airlines, Shandong Airlines and Shanghai Airlines. They provide services of ticket inquiry on international or domestic flights, reservation, ticket issuing, changes of ticket and seat-reconfirmation for return flight, designated assistance on check-in, as well as reception of irregular flights, etc.
There are also service hotlines for passengers which are 86130099 for international service and 86130088 for domestic service.